Complaining to Dental Complaints Service
We hope that if you have a problem you will make use of our practice complaints procedure. We believe this will provide the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. However, this does not affect your right to complain. If you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation. If you wish further advice you should contact:
Patients who have a complaint regarding treatment they have received privately are advised to contact The Dental Complaints Service or Denplan. Patients can also contact Healthcare Inspectorate Wales.
Patients who have a complaint regarding treatment they have received under the NHS can contact the North Wales Community Health Council or The Concerns Team at Betsi Cadwaladr University Health Board.
If your concern has been looked at by the NHS organisations above and you are still not happy with the response, you can contact the Public Services Ombudsman for Wales.