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Feedback and Complaints

Our aim at Chapel Cottage Dental Practice is for all our patients to be delighted with the care and treatment they receive. Whilst we are always pleased to receive positive feedback, we realise that complaints can play a very important role in helping us discover ways in which we can improve.

Experience tells us that most complaints can be quickly and effectively resolved if patients advise a member of staff of their disappointment as it occurs.

However, if this is not possible, we ask that patients address their complaint in person, by phone, e-mail or letter to Paula Marshall, Practice Manager.

A copy of our Code of Practice for Complaints can be obtained in the same way or viewed here.

Please take a minute to leave feedback on the treatment and the practice. We always try to improve our services and look forward to reading your comments.

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